Welcome to AlmaBura. Your privacy is important to us and we want to be open about how we collect, use and protect your personal data when you visit our website. By using services offered on AlmaBura website, you agree to the provisions contained herein. In case you find anything non-agreeable in this policy, immediately cease the usage of all features of AlmaBura website.
Types of Information Collected
We may collect various types of personal data from you directly or through cookies and similar technologies. This may include:
- Personal identification information: such as your name, email address, and contact details.
- Log and device information: including your IP address, browser type, operating system, and other technical information.
- Usage data: information about your interactions with our website, such as pages visited and time spent on each page.
Use of Information
We use the collected information for the following purposes:
- Providing requested services: We may use your personal data to fulfill your requests, such as processing orders or responding to inquiries.
- Improving user experience: We analyze user behavior and preferences to enhance our website’s functionality and tailor it to your needs.
- Legal obligations: We may process your personal data to comply with applicable laws and regulations.
- Communication: With your consent, we may send you promotional materials or important updates about our products and services.
We do not sell or rent your personal data to third parties without your explicit consent.
EU data protection and GDPR
We take data security very seriously and handle data and personal information in compliance with EU laws and regulations, including the General Data Protection Regulation (GDPR).
How we collect information about you
We collect certain personal information through online activity (when you reach out to us or place an order, when you register for a call with AlmaBura team, via direct marketing and communication through our Customer Care (email, phone, chat, SMS, etc.).
What types of data we collect
Why we use your personal information
We use certain personal information for: processing and delivering your orders, taking payments, making refunds, handling returns, sending you service messages by email, SMS (or via other communication channels), providing customer care service and support, providing you with information about our products and services, sending updates, newsletter(s) or any information regarding our products or services, improving our website etc. Only with your explicit consent we may use your email address for promotional purposes. By managing your account you can always opt out of mailing list, meaning that once you opted out, we will not send you marketing mails. However, even if you have opted out of our mailing list, we reserve the right to send important non-promotional communication via email. Please note that we do not sell, rent out, or in any other manner commercially exploit your personal information collected by our servers.
How long we keep your personal data
We may keep your information collected by our servers for as long as our legal and administrative obligations require and for as long as you have your account. Furthermore, we will retain and use such information as necessary in order to comply with our legal obligations, resolve disputes, and enforce our agreements. However, we may keep some of your information (if required so by law) even after your account has been closed and we no longer need to provide any services to you. Please note that data used for direct marketing will be saved until the user unsubscribes or becomes inactive for more than a year.
Sharing your information with third parties
We at AlmaBura want to earn and maintain your trust and we believe it is absolutely essential to protect your privacy and personal data. Therefore, we do not and will not sell any of your personal data to any third party including your name, address, email address or credit card information.
We share your data with the following categories of companies as an essential part of being able to provide our services to you such as: (a) affiliated companies and processors based on the fulfilment of the purchase agreement or to perform internal processes and procedures, (b) companies issuing credit cards, providers of payment services to process payments and banks, on the basis of your order, to fulfil a purchase agreement, (c) carriers to deliver your order or services, (d) third parties, such as law enforcement agencies, other governmental agencies, and related parties, if we are required by law to do so.
One of the products we use to perform internal processes and procedures is Jetpack by Automattic. We are using the following features and Automattic is collecting data as stated below:
This feature only records activities of a site’s registered users, and the retention duration of activity data will depend on the site’s plan and activity type.
Data Used: To deliver this functionality and record activities around site management, the following information is captured: user email address, user role, user login, user display name, WordPress.com and local user IDs, the activity to be recorded, the WordPress.com-connected site ID of the site on which the activity takes place, the site’s Jetpack version, and the timestamp of the activity. Some activities may also include the actor’s IP address (login attempts, for example) and user agent.
Activity Tracked: Login attempts/actions, post and page update and publish actions, comment/pingback submission and management actions, plugin and theme management actions, widget updates, user management actions, and the modification of other various site settings and options. Retention duration of activity data depends on the site’s plan and activity type. See the complete list of currently-recorded activities (along with retention information).
Data Synced (?): Successful and failed login attempts, which will include the actor’s IP address and user agent.
Data Used: The following information (made available from the visitor’s browser) is collected and sent to Automattic’s Demand Partners: IP address, geographical data (derived from the IP address), user agent, operating system, device type, unique user ID (randomly generated identifier), current URL, and IAB (Interactive Advertising Bureau) interest category. The advertising partners may use that information to display personalized ads to those visitors. The sharing of this information with our advertising partners may be considered a “sale” of information under the CCPA. Log data (IP address, geographical data, user agent, operating system, device type) is stored for 30 days. The unique user ID is stored in cookies and is retained for 1 year.
Activity Tracked: Ad impressions, video-related events (i.e. pause, mute, 100% plays, etc.) or errors, and ad click events. Various cookies are used for the following purposes: delivering targeted advertisements to specific visitors, storing user identifiers, and collecting anonymous ad platform stats.
Data Used: If Akismet is enabled on the site, the contact form submission data — IP address, user agent, name, email address, website, and message — is submitted to the Akismet service (also owned by Automattic) for the sole purpose of spam checking. The actual submission data is stored in the database of the site on which it was submitted and is emailed directly to the owner of the form (i.e. the site author who published the page on which the contact form resides). This email will include the submitter’s IP address, timestamp, name, email address, website, and message.
Data Synced: Post and post meta data associated with a user’s contact form submission. If Akismet is enabled on the site, the IP address and user agent originally submitted with the comment are synced, as well, as they are stored in post meta.
Data Used: Please refer to the appropriate Google Analytics documentation for the specific type of data it collects. For sites running WooCommerce (also owned by Automattic) and this feature simultaneously and having all purchase tracking explicitly enabled, purchase events will send Google Analytics the following information: order number, product id and name, product category, total cost, and quantity of items purchased. Google Analytics does offer IP anonymization, which can be enabled by the site owner.
Activity Tracked: This feature sends page view events (and potentially video play events) over to Google Analytics for consumption. For sites running WooCommerce-powered stores, some additional events are also sent to Google Analytics: shopping cart additions and removals, product listing views and clicks, product detail views, and purchases. Tracking for each specific WooCommerce event needs to be enabled by the site owner.
In accordance with the law, you always have the right to review or withdraw the personal information we keep about you. You can contact us if you: (a) believe that we have incorrect personal information about you, (b) want to access the personal information we hold about you, (c) want to get a copy of your data, (d) want us to delete your personal data, (e) want to object to the processing of your personal data that based on legitimate interest, (f) want to object to direct marketing.
All in all, as our customer or site visitor, you are entitled to complete information regarding the collection and processing of your personal data. If you would like to exercise your rights, require assistance or just have any questions, please do not hesitate to contact us. Please see all the contact details in the ‘How to contact us’ section below.
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. We regularly review and update our security practices to ensure the ongoing confidentiality, integrity, and availability of your information.
Types of Cookies
Our website uses different types of cookies: (a) necessary cookies that help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. Our website cannot function properly without these cookies, (b) preference cookies enable a website to remember information that changes the way the website behaves of looks, like you preferred language or the region that you are in, (c) statistics cookies help us to understand how our visitors interact with websites by collecting and reporting information anonymously, (d) advertising cookies help us to track visitors across websites and measure the effect of our advertising efforts and in this case, ads that are relevant and engaging for the individual user are being displayed and thereby more valuable for publishers and third party advertisers.
Phone: +385 996723734